Exchanges Unfortunately, our online store does not have the facilities to process exchanges. In-Store Exchanges If you wish to exchange an item, please visit your local Connor store with your invoice. Our in-store staff will be happy to assist you...

Exchanges Unfortunately, our online store does not have the facilities to process exchanges. In-Store Exchanges If you wish to exchange an item, please visit your local Connor store with your invoice. Our in-store staff will be happy to assist you with the exchange. Find your nearest store here . If You&#x2019;re Not Near a Store If you have purchased online and are unable to visit a store, you will need to: Return your order, including a copy of your invoice or returns slip, for a full refund to our returns location; Connor, Bugis+, Unit #02-21, 201 Victoria st. Singapore 188067 2. Place a new order for the correct size or desired item through our online store * Please note that return shipping is to be arranged and covered by the customer.

Can I exchange my items online?

We want you to enjoy your purchases and your shopping experience with Connor. That's why we offer a 365-day return policy for change-of-mind purchases, including sale items, as long as your item meets the conditions below. Return Options You can...

We want you to enjoy your purchases and your shopping experience with Connor. That&apos;s why we offer a 365-day return policy for change-of-mind purchases, including sale items, as long as your item meets the conditions below. Return Options You can return your online order in one of two ways: In-Store: Return your online order for free at any Connor Singapore store. Online: Return your online order, including a copy of your invoice or returns slip, for a full refund to our Bugis+ location. Note: In-store purchases cannot be returned via post. They must be returned in person at a Connor Singapore store. To find your nearest location, use our Store Locator . Refund Eligibility To qualify for a refund, please ensure the following: The return is lodged within 365 days from the date of purchase. You have valid proof of purchase. The item is unworn, unwashed, and in original condition with the swing ticket attached. How to Return Online Please send your return, including a copy of your invoice or returns slip, to: Connor, Bugis+, Unit #02-21, 201 Victoria st Singapore 188067 *Please note that return shipping is to be arranged and covered by the customer. Exchanges We are unable to process exchanges online. However, you&apos;re welcome to: Return unwanted items for a refund. Purchase the correct size or item separately through our website. For in-store exchanges, visit any Connor Singapore store. We recommend calling ahead to confirm stock availability. Items Not Eligible for Return Underwear: For health reasons, returns are not accepted unless there is a manufacturing fault. Returns Without Receipt or Tags If you no longer have the receipt or the swing ticket is missing, you may still return items in-store only for: An exchange, or A credit note (provided the garments are unworn). Processing Times Returns are typically processed within 1-2 business days of being received. During high-volume periods (e.g., holidays), delays may occur. If your refund has not been received after your return was delivered, please contact us here . Faulty Items All products are inspected before shipping, but if you receive an item with a manufacturing fault: Please bring the item to any Connor Singapore store or contact our customer support team here . Provide clear photographic evidence of the fault. A product is considered faulty if it: Is not safe, durable, or free from defects (within reasonable expectations for its type and price). Doesn&#x2019;t perform as described or expected. Doesn&#x2019;t match its description or advertising. PayPal Returns Items purchased via PayPal can be returned in-store or by post. If returning in-store, the following three forms of ID are required: Proof of Purchase &#x2013; Name on ID must match the receipt. Photo ID &#x2013; Must match the name on the online receipt. Credit Card &#x2013; If requesting a refund to card, the name must match your receipt and ID. For full details, please refer to our Returns &amp; Exchanges Policy .

What is Connor's policy on returns and exchanges?

If you’ve lost your proof of purchase, don’t worry—we may still be able to help. Please provide as much relevant information as possible to assist us in locating your transaction. For Online Purchases Your online order confirmation email acts as...

If you&#x2019;ve lost your proof of purchase, don&#x2019;t worry&#x2014;we may still be able to help. Please provide as much relevant information as possible to assist us in locating your transaction. For Online Purchases Your online order confirmation email acts as your proof of purchase, as well as the tax invoice email. Please check your email inbox, including spam or junk folders, for these emails. If you cannot find your order confirmation email, you can access your purchase history by logging into your online account should you have been signed in when making the purchase. For In-Store Purchases Digital receipts are emailed or SMS&apos;d if you requested this option at purchase. Please check your email inbox, including spam or junk folders, for this receipt. If you need a reprint of your receipt, you must visit the store where you made your purchase. The in-store team can usually locate your transaction in their system and provide a reprinted receipt. Information to Have Ready To assist with locating your purchase, please bring or provide the following details: A bank statement showing the transaction The email address used for the purchase Date and time of purchase Total amount spent Description of the items purchased If you need further assistance, please contact our support team . We&#x2019;re here to help!

I've lost my proof of purchase—what should I do?

At Connor, we take pride in the quality of every product and carefully inspect all items before they leave our warehouse. However, if you believe you’ve received something with a manufacturing fault, we’re here to help. Faulty Products: Please...

At Connor, we take pride in the quality of every product and carefully inspect all items before they leave our warehouse. However, if you believe you&#x2019;ve received something with a manufacturing fault, we&#x2019;re here to help. Faulty Products: Please bring the item to any Connor Singapore store or contact our customer support team here . To help us resolve the issue quickly, we may request photographic evidence of the fault. Refunds or replacements can&apos;t be guaranteed without it. What Counts as a Fault? An item may be considered faulty or not of acceptable quality if it: Isn&#x2019;t safe, durable, or free from unexpected issues (based on the product type and price). Doesn&#x2019;t perform as expected or is not fit for purpose. Doesn&#x2019;t match the description provided by us, including on packaging, labels, or in advertising. We&#x2019;ll always do our best to make things right&#x2014;if something isn&#x2019;t up to standard, please let us know so we can assist you.

I received a faulty item, what can I do?

Connor Singapore

Returns Policy

How much does shipping cost?

How can I track my order?

What is authority to leave (ATL)?

How long will it take for my order to arrive?

Can I change my delivery address once I've placed my order?

Shipping

Careers

Where can I find my closest store?

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Feedback & Stores

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How do I care for my items?

How do I know what size I am?

Product

How does Click & Collect work?

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Can I cancel my Click & Collect order?

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Click & Collect

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My Account

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I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

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Can I use more than one payment method?

Payment

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I didn’t receive my gift card – what should I do?

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Can I use more than one gift card per order?

Can I return an item purchased with a gift card?

What if I lose my gift card?

Gift Cards

How do I return an online order?

Instore Returns and Refunds

Returns Process

What should I do if I received a damaged or incorrect item?

Why was my delivery returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?