I received a faulty item, what can I do?Updated 2 months ago

At Connor, we take pride in the quality of every product and carefully inspect all items before they leave our warehouse. However, if you believe you’ve received something with a manufacturing fault, we’re here to help. Faulty Products: Please bring the item to any Connor Singapore store or contact our customer support team here . To help us resolve the issue quickly, we may request photographic evidence of the fault. Refunds or replacements can't be guaranteed without it. What Counts as a Fault? An item may be considered faulty or not of acceptable quality if it: Isn’t safe, durable, or free from unexpected issues (based on the product type and price). Doesn’t perform as expected or is not fit for purpose. Doesn’t match the description provided by us, including on packaging, labels, or in advertising. We’ll always do our best to make things right—if something isn’t up to standard, please let us know so we can assist you.