What is Connor's policy on returns and exchanges?Updated 2 months ago

We want you to enjoy your purchases and your shopping experience with Connor. That's why we offer a 365-day return policy for change-of-mind purchases, including sale items, as long as your item meets the conditions below. Return Options You can return your online order in one of two ways: In-Store: Return your online order for free at any Connor Singapore store. Online: Return your online order, including a copy of your invoice or returns slip, for a full refund to our Bugis+ location. Note: In-store purchases cannot be returned via post. They must be returned in person at a Connor Singapore store. To find your nearest location, use our Store Locator . Refund Eligibility To qualify for a refund, please ensure the following: The return is lodged within 365 days from the date of purchase. You have valid proof of purchase. The item is unworn, unwashed, and in original condition with the swing ticket attached. How to Return Online Please send your return, including a copy of your invoice or returns slip, to: Connor, Bugis+, Unit #02-21, 201 Victoria st Singapore 188067 *Please note that return shipping is to be arranged and covered by the customer. Exchanges We are unable to process exchanges online. However, you're welcome to: Return unwanted items for a refund. Purchase the correct size or item separately through our website. For in-store exchanges, visit any Connor Singapore store. We recommend calling ahead to confirm stock availability. Items Not Eligible for Return Underwear: For health reasons, returns are not accepted unless there is a manufacturing fault. Returns Without Receipt or Tags If you no longer have the receipt or the swing ticket is missing, you may still return items in-store only for: An exchange, or A credit note (provided the garments are unworn). Processing Times Returns are typically processed within 1-2 business days of being received. During high-volume periods (e.g., holidays), delays may occur. If your refund has not been received after your return was delivered, please contact us here . Faulty Items All products are inspected before shipping, but if you receive an item with a manufacturing fault: Please bring the item to any Connor Singapore store or contact our customer support team here . Provide clear photographic evidence of the fault. A product is considered faulty if it: Is not safe, durable, or free from defects (within reasonable expectations for its type and price). Doesn’t perform as described or expected. Doesn’t match its description or advertising. PayPal Returns Items purchased via PayPal can be returned in-store or by post. If returning in-store, the following three forms of ID are required: Proof of Purchase – Name on ID must match the receipt. Photo ID – Must match the name on the online receipt. Credit Card – If requesting a refund to card, the name must match your receipt and ID. For full details, please refer to our Returns & Exchanges Policy .