Damaged or Incorrect Items While our warehouse team takes great care in packing and dispatching orders, occasional errors can happen. If you’ve received an item that is damaged, incorrect, or not what you ordered, please get in touch with us as...

Damaged or Incorrect Items While our warehouse team takes great care in packing and dispatching orders, occasional errors can happen. If you&#x2019;ve received an item that is damaged, incorrect, or not what you ordered, please get in touch with us as soon as possible. How to Report an Issue To help us resolve the matter quickly, please contact us here and include the following details: Your order number A brief description of the issue Photos of the item (if damaged or incorrect) Our team will investigate the matter promptly and work to fast-track a resolution for you!

What should I do if I received a damaged or incorrect item?

There are a few common reasons why a parcel in Singapore might not be successfully delivered: The shipping address provided was incorrect or incomplete (e.g. unit number, block number, or business name missing). The courier was unable to reach you...

There are a few common reasons why a parcel in Singapore might not be successfully delivered: The shipping address provided was incorrect or incomplete (e.g. unit number, block number, or business name missing). The courier was unable to reach you at the time of delivery, and no redelivery was arranged. It was delivered to the wrong address due to address errors or courier misrouting. What Happens If My Parcel Can&#x2019;t Be Delivered? If delivery attempts are unsuccessful for any of the reasons above, your parcel is typically marked as &#x201C;Return to Sender&#x201D; and sent back to our Connor Singapore team. Once it arrives back with us, we&#x2019;ll contact you to discuss the next steps. What Should I Do Next? If you believe there has been an issue with your delivery, or if your parcel is being returned to us, please get in touch with us here as soon as possible. Make sure to provide: Your order number Your full name Any relevant details from your tracking information We&#x2019;ll investigate the issue and work with you to arrange a resolution as quickly as possible.

Why was my delivery returned to sender?

Missing or Delayed Parcel We’re sorry to hear your parcel hasn’t arrived! If your order appears to be missing or delayed, please contact us here and we will lodge an investigation with the courier on your behalf. Investigation Timeframe Courier...

Missing or Delayed Parcel We&#x2019;re sorry to hear your parcel hasn&#x2019;t arrived! If your order appears to be missing or delayed, please contact us here and we will lodge an investigation with the courier on your behalf. Investigation Timeframe Courier investigations in Singapore can take up to 5 business days to complete from the time you contact us. Need Your Items Urgently? If you need your items sooner, you are welcome to place a new order while the investigation is ongoing.

My tracking says my order has been delivered but I haven't received it, what do I do?

Connor Singapore

Delivery

How much does shipping cost?

How can I track my order?

What is authority to leave (ATL)?

How long will it take for my order to arrive?

Can I change my delivery address once I've placed my order?

Shipping

Careers

Where can I find my closest store?

Can I leave feedback about my experience in store?

Feedback & Stores

Can I get my items altered?

How do I care for my items?

How do I know what size I am?

Product

How does Click & Collect work?

How can I return a Click & Collect order?

Can I cancel my Click & Collect order?

Why isn’t my item available for Click & Collect?

Click & Collect

How do I unsubscribe from marketing emails?

Why can’t I sign into my account?

Where can I see my order history?

How do I update my account details or reset my password?

My Account

What payment methods do you accept?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

Why was my payment declined?

Can I use more than one payment method?

Payment

How do I check my gift card balance?

I didn’t receive my gift card – what should I do?

How can I purchase a gift card?

How do I use my gift card?

Can I use more than one gift card per order?

Can I return an item purchased with a gift card?

What if I lose my gift card?

Gift Cards

How do I return an online order?

Instore Returns and Refunds

Returns Process

Can I exchange my items online?

What is Connor's policy on returns and exchanges?

I've lost my proof of purchase—what should I do?

I received a faulty item, what can I do?

Returns Policy

Why haven't I received my welcome code?

Why isn't my discount code working?

I forgot to apply my discount code to my order, what can I do?

How can I get 20% off my first order?

How do I apply a discount code?

Discounts Codes & Promotions

I'm having issues at check out, can I please get help?

If there is a problem with my order, who do I contact?

I haven't received an order confirmation, has my order gone through?

Why has my order been cancelled?

Can I change or cancel my order?

Checkout & Confirmation