Connor Singapore

Damaged or Incorrect Items While our warehouse team takes great care in packing and dispatching orders, occasional errors can happen. If you&#x2019;ve received an item that is damaged, incorrect, or not what you ordered, please get in touch with us as soon as possible. How to Report an Issue To help us resolve the matter quickly, please contact us here and include the following details: Your order number A brief description of the issue Photos of the item (if damaged or incorrect) Our team will investigate the matter promptly and work to fast-track a resolution for you!

Damaged or Incorrect Items While our warehouse team takes great care in packing and dispatching orders, occasional errors can happen. If you’ve received an item that is damaged, incorrect, or not what you ordered, please get in touch with us as soon as possible. How to Report an Issue To help us resolve the matter quickly, please contact us here and include the following details: Your order number A brief description of the issue Photos of the item (if damaged or incorrect) Our team will investigate the matter promptly and work to fast-track a resolution for you!

What should I do if I received a damaged or incorrect item?

Delivery

How much does shipping cost?

How can I track my order?

What is authority to leave (ATL)?

How long will it take for my order to arrive?

Can I change my delivery address once I've placed my order?

Shipping

Careers

Where can I find my closest store?

Can I leave feedback about my experience in store?

Feedback & Stores

Can I get my items altered?

How do I care for my items?

How do I know what size I am?

Product

How does Click & Collect work?

How can I return a Click & Collect order?

Can I cancel my Click & Collect order?

Why isn’t my item available for Click & Collect?

Click & Collect

How do I unsubscribe from marketing emails?

Why can’t I sign into my account?

Where can I see my order history?

How do I update my account details or reset my password?

My Account

What payment methods do you accept?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

Why was my payment declined?

Can I use more than one payment method?

Payment

How do I check my gift card balance?

I didn’t receive my gift card – what should I do?

How can I purchase a gift card?

How do I use my gift card?

Can I use more than one gift card per order?

Can I return an item purchased with a gift card?

What if I lose my gift card?

Gift Cards

How do I return an online order?

Instore Returns and Refunds

Returns Process

Can I exchange my items online?

What is Connor's policy on returns and exchanges?

I've lost my proof of purchase—what should I do?

I received a faulty item, what can I do?

Returns Policy

Why was my delivery returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

What should I do if I received a damaged or incorrect item?Updated 2 months ago