Connor Singapore

If your payment didn&#x2019;t go through, it may be due to one of the following common reasons: Incorrect payment details: Please double-check that your card number, expiry date, CVV, and billing address are entered correctly. Card restrictions: Some cards may have restrictions on online or international purchases. Insufficient funds: Ensure there are enough available funds in your account. Bank authorization issues: Occasionally, your bank may block a transaction as a precaution and require you to approve the purchase. Technical issues: Temporary connection issues can sometimes prevent a payment from processing successfully. How do I purchase if my payment is rejected? If you&#x2019;ve checked all the above and are still having trouble, we recommend contacting your bank or payment provider for further assistance. Alternatively, you can try a different payment method at checkout. If the issue continues, feel free to contact us here and we&#x2019;ll be happy to help.

If your payment didn’t go through, it may be due to one of the following common reasons: Incorrect payment details: Please double-check that your card number, expiry date, CVV, and billing address are entered correctly. Card restrictions: Some cards may have restrictions on online or international purchases. Insufficient funds: Ensure there are enough available funds in your account. Bank authorization issues: Occasionally, your bank may block a transaction as a precaution and require you to approve the purchase. Technical issues: Temporary connection issues can sometimes prevent a payment from processing successfully. How do I purchase if my payment is rejected? If you’ve checked all the above and are still having trouble, we recommend contacting your bank or payment provider for further assistance. Alternatively, you can try a different payment method at checkout. If the issue continues, feel free to contact us here and we’ll be happy to help.

Why was my payment declined?

Payment

How much does shipping cost?

How can I track my order?

What is authority to leave (ATL)?

How long will it take for my order to arrive?

Can I change my delivery address once I've placed my order?

Shipping

Careers

Where can I find my closest store?

Can I leave feedback about my experience in store?

Feedback & Stores

Can I get my items altered?

How do I care for my items?

How do I know what size I am?

Product

How does Click & Collect work?

How can I return a Click & Collect order?

Can I cancel my Click & Collect order?

Why isn’t my item available for Click & Collect?

Click & Collect

How do I unsubscribe from marketing emails?

Why can’t I sign into my account?

Where can I see my order history?

How do I update my account details or reset my password?

My Account

What payment methods do you accept?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

Can I use more than one payment method?

How do I check my gift card balance?

I didn’t receive my gift card – what should I do?

How can I purchase a gift card?

How do I use my gift card?

Can I use more than one gift card per order?

Can I return an item purchased with a gift card?

What if I lose my gift card?

Gift Cards

How do I return an online order?

Instore Returns and Refunds

Returns Process

Can I exchange my items online?

What is Connor's policy on returns and exchanges?

I've lost my proof of purchase—what should I do?

I received a faulty item, what can I do?

Returns Policy

What should I do if I received a damaged or incorrect item?

Why was my delivery returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

Why was my payment declined?Updated 2 months ago