Connor Singapore

Authority to Leave (ATL) is a service offered by the courier that allows your parcel to be delivered without requiring a signature or someone to be present at the time of delivery. If you choose to enable ATL, the delivery driver will leave your parcel in a safe location at your address. If no suitable safe place is found, the courier will reach out to you directly to arrange for re-delivery. For more information, please don&apos;t hesitate to get in contact with us here.

Authority to Leave (ATL) is a service offered by the courier that allows your parcel to be delivered without requiring a signature or someone to be present at the time of delivery. If you choose to enable ATL, the delivery driver will leave your parcel in a safe location at your address. If no suitable safe place is found, the courier will reach out to you directly to arrange for re-delivery. For more information, please don't hesitate to get in contact with us here.

What is authority to leave (ATL)?

Shipping

How much does shipping cost?

How can I track my order?

How long will it take for my order to arrive?

Can I change my delivery address once I've placed my order?

Careers

Where can I find my closest store?

Can I leave feedback about my experience in store?

Feedback & Stores

Can I get my items altered?

How do I care for my items?

How do I know what size I am?

Product

How does Click & Collect work?

How can I return a Click & Collect order?

Can I cancel my Click & Collect order?

Why isn’t my item available for Click & Collect?

Click & Collect

How do I unsubscribe from marketing emails?

Why can’t I sign into my account?

Where can I see my order history?

How do I update my account details or reset my password?

My Account

What payment methods do you accept?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

Why was my payment declined?

Can I use more than one payment method?

Payment

How do I check my gift card balance?

I didn’t receive my gift card – what should I do?

How can I purchase a gift card?

How do I use my gift card?

Can I use more than one gift card per order?

Can I return an item purchased with a gift card?

What if I lose my gift card?

Gift Cards

How do I return an online order?

Instore Returns and Refunds

Returns Process

Can I exchange my items online?

What is Connor's policy on returns and exchanges?

I've lost my proof of purchase—what should I do?

I received a faulty item, what can I do?

Returns Policy

What should I do if I received a damaged or incorrect item?

Why was my delivery returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

Delivery

Why haven't I received my welcome code?

Why isn't my discount code working?

I forgot to apply my discount code to my order, what can I do?

How can I get 20% off my first order?

How do I apply a discount code?

Discounts Codes & Promotions

I'm having issues at check out, can I please get help?

If there is a problem with my order, who do I contact?

I haven't received an order confirmation, has my order gone through?

Why has my order been cancelled?

Can I change or cancel my order?

Checkout & Confirmation

What is authority to leave (ATL)?Updated 2 months ago