Connor Singapore

Gift Card Not Received If you haven&#x2019;t received your gift card, it may be due to a system delay or an error in the recipient&#x2019;s email address entered during checkout. How We Can Help While we&#x2019;re unable to re-send the gift card directly to the recipient, we can provide the gift card details to you so that you can forward them personally. What to Do To help us assist you, please contact us here and include: Your order number &amp; connected email A brief description of the issue Our team will investigate and get back to you as soon as possible.

Gift Card Not Received If you haven’t received your gift card, it may be due to a system delay or an error in the recipient’s email address entered during checkout. How We Can Help While we’re unable to re-send the gift card directly to the recipient, we can provide the gift card details to you so that you can forward them personally. What to Do To help us assist you, please contact us here and include: Your order number & connected email A brief description of the issue Our team will investigate and get back to you as soon as possible.

I didn’t receive my gift card – what should I do?

Gift Cards

How much does shipping cost?

How can I track my order?

What is authority to leave (ATL)?

How long will it take for my order to arrive?

Can I change my delivery address once I've placed my order?

Shipping

Careers

Where can I find my closest store?

Can I leave feedback about my experience in store?

Feedback & Stores

Can I get my items altered?

How do I care for my items?

How do I know what size I am?

Product

How does Click & Collect work?

How can I return a Click & Collect order?

Can I cancel my Click & Collect order?

Why isn’t my item available for Click & Collect?

Click & Collect

How do I unsubscribe from marketing emails?

Why can’t I sign into my account?

Where can I see my order history?

How do I update my account details or reset my password?

My Account

What payment methods do you accept?

I think I’ve been charged incorrectly?

Can I get a refund if an item I purchased is now on sale?

What currency will I be charged in?

Why was my payment declined?

Can I use more than one payment method?

Payment

How do I check my gift card balance?

How can I purchase a gift card?

How do I use my gift card?

Can I use more than one gift card per order?

Can I return an item purchased with a gift card?

What if I lose my gift card?

How do I return an online order?

Instore Returns and Refunds

Returns Process

Can I exchange my items online?

What is Connor's policy on returns and exchanges?

I've lost my proof of purchase—what should I do?

I received a faulty item, what can I do?

Returns Policy

What should I do if I received a damaged or incorrect item?

Why was my delivery returned to sender?

My tracking says my order has been delivered but I haven't received it, what do I do?

Delivery

Why haven't I received my welcome code?

Why isn't my discount code working?

I forgot to apply my discount code to my order, what can I do?

How can I get 20% off my first order?

How do I apply a discount code?

Discounts Codes & Promotions

I'm having issues at check out, can I please get help?

If there is a problem with my order, who do I contact?

I haven't received an order confirmation, has my order gone through?

Why has my order been cancelled?

Can I change or cancel my order?

Checkout & Confirmation

I didn’t receive my gift card – what should I do?Updated 2 months ago